Product Support Specialist (Fintech)

Location: On-site in New York City, United States; candidates located in or open to relocating to New York City are encouraged to apply.

Salary: $95,000–$110,000 per year, plus equity.

Company

hirify.global is a Series B fintech company that automates the management of private investments through a platform providing standardized data, documents, and investment insights.

What you will do

• Troubleshoot and resolve client inquiries through email and instant messaging, escalating issues when appropriate.
• Handle complex and high-priority escalations in collaboration with Operations and Engineering.
• Investigate user-reported issues and work with Engineering to identify and resolve bugs.
• Own inbound inquiries, provide timely updates, and ensure open issues are resolved.
• Maintain training materials and internal documentation as products and processes change.
• Turn recurring client friction into actionable feedback and mentor junior support team members.

Requirements

• 2–5 years of experience in a client-facing or support role, preferably in a B2B, fintech, SaaS, or startup environment.
• Experience in a senior support or team lead capacity with readiness to take on broader ownership.
• Strong written and verbal communication skills, including the ability to explain complex topics clearly.
• Proactive problem-solving skills and a strong focus on client service.
• Interest in financial technology, investing, and alternative assets.
• Ability to work on-site daily in the New York City office.

Nice to have

• Previous exposure to private investments.

Culture & Benefits

• High-impact role with significant responsibility in a growing company.
• Collaborative team environment with strong peer support and in-person teamwork.
• Work in a product with strong product-market fit and a large financial-institution client base.
• Office space at 199 Water Street in New York City.
• Lunch provided in the office.