Customer Success Manager (Fintech)

Location: San Francisco, CA; in-person role requiring work from the San Francisco Presidio-based office at least 3 days per week.

Salary: $140,000–$250,000 annual base salary, plus equity and benefits.

Company

hirify.global is a bank and software company providing technology-forward banking infrastructure and solutions for fintech builders and developers.

What you will do

• Establish customer-facing strategies, processes, playbooks, systems, and repeatable best practices.
• Manage customer relationships from onboarding and implementation through ongoing account management and expansion.
• Build relationships across customer organizations, develop internal advocates, and identify new partnership use cases.
• Identify customer challenges and growth opportunities, collaborating with internal and external stakeholders on solutions.
• Share market feedback and recommendations to inform growth strategy, product roadmap, and go-to-market initiatives.
• Perform day-to-day activities in accordance with safe and sound business practices and regulatory requirements.

Requirements

• 5+ years of relevant professional experience, ideally combining consulting, private equity, investment banking, venture capital, or equivalent experience with operating experience at an early-stage company or launching a new line of business.
• Strong interest in becoming knowledgeable about financial technology and payments.
• Analytical, critical-thinking, and growth mindset with comfort navigating ambiguity and building processes with limited guidance.
• Excellent project management and cross-functional collaboration skills.
• Persuasive, responsive, solutions-oriented communication and the ability to turn skeptics into advocates.
• Curiosity, data orientation, and commitment to continuous improvement.

Culture & Benefits

• Comprehensive health, dental, and vision plans, with fully covered options for employees and dependents.
• Family planning and fertility benefits, including reimbursement of up to $20,000 in qualified expenses.
• Up to $2,000 monthly rent subsidy for employees living within 2 miles of the office.
• FSA, HSA, 401(k), flexible time off, and paid parental leave.
• Backup childcare reimbursement, catered meals for San Francisco employees, and commuter benefits.
• Regular team-building events and an annual offsite.