Customer Support Specialist (Fintech)

Location: San Francisco, CA, United States; hybrid

Salary: $90,000–$110,000 per year

Company

hirify.global builds financial tools that help small businesses access funding, spend management, and savings products through the platforms they already use.

What you will do

• Provide white-labeled customer support across multiple partner brands by email and phone.
• Maintain service levels and quality standards while creating a seamless customer experience.
• Document customer feedback and feature requests for internal use.
• Report software bugs and user-interface issues.
• Represent the customer voice in product roadmaps and internal projects.
• Contribute to documentation, product training, team projects, and software user testing.

Requirements

• Experience providing seamless, high-quality support for customers across multiple brands.
• Strong prioritization skills and attention to detail.
• Positive contribution to team and company culture.
• Ability to thrive in ambiguity.

Nice to have

• At least 2 years of experience in software customer support, fintech, or financial services.
• Proficiency with Zendesk.
• Phone support experience.
• Experience working at an early-stage startup.

Culture & Benefits

• Equity grant.
• Medical, dental, and vision insurance.
• Unlimited paid time off and paid parental leave.
• Work-from-home flexibility within the hybrid arrangement.
• Commuter benefits, free lunches when onsite, 401(k), and an employee assistance program.