Platform Support - Analyst (Fintech)

Location: Salt Lake City, Utah, United States. Hybrid schedule: in-office Monday–Thursday and remote work available on Friday.

Salary: $60,000–$70,000 base salary per year, plus equity for full-time employees and an annual performance bonus.

Company

hirify.global provides an integrated financial technology platform and support services for financial advisors and individual investors.

What you will do

• Respond to inbound client service requests, focusing on Structured Investments and other asset classes.
• Triage, troubleshoot, resolve, or escalate technical support issues using APIs, databases, and data-retrieval tools.
• Document troubleshooting steps, knowledgebase articles, product solutions, and technology enhancements in the CRM.
• Collaborate with Client Sales teams, engineers, and other departments to resolve issues and improve the user experience.
• Streamline issue-tracking processes and support event-driven rollouts of new system capabilities.
• Assist with quality-control activities for bi-weekly platform enhancement releases.

Requirements

• Bachelor’s degree in computer science, information technology, business administration, or a related field.
• 1–3 years of experience in technical support.
• Strong troubleshooting, problem-solving, analytical, research, time-management, and prioritization skills.
• Experience working with APIs, databases, spreadsheets, and business intelligence tools.
• Excellent communication skills for working with technical and non-technical stakeholders.
• Ability to multitask, work independently and collaboratively, and perform effectively in a fast-paced environment.

Nice to have

• Experience with cloud technologies such as AWS or Azure.
• Knowledge of security protocols and data- and system-protection best practices.
• Familiarity with alternative investments and financial technology.

Culture & Benefits

• Collaborative, entrepreneurial, and multidisciplinary work environment.
• Employer-matched retirement plan.
• Subsidized healthcare, including employer-paid dental, vision, telemedicine, and virtual mental-health counseling.
• Parental leave and unlimited paid time off.
• Equity for full-time employees and an annual performance bonus.