Sales Development Representative (Bilingual English & Spanish)

Location: Hybrid in Waterloo, Ontario, with a preferred location in or near the Kitchener-Waterloo region; local presence is important for team collaboration.

Salary: CAD 50,000–75,000 per year total target compensation, including base salary and variable compensation where applicable.

Company

hirify.global develops digital investigative software for acquiring, analyzing, and sharing evidence from computers, smartphones, tablets, and IoT-related devices.

What you will do

• Qualify marketing-generated sales leads using defined qualification criteria.
• Respond to inbound leads and conduct outbound prospecting by phone, email, and social media.
• Identify prospect needs and challenges, qualify interest, and schedule discovery meetings for Account Executives.
• Manage contacts and maintain accurate pipeline data in Salesforce.
• Use SalesLoft, ZoomInfo, LinkedIn Navigator, Pardot, and related sales and marketing tools.
• Provide knowledgeable service to prospects and collaborate with sales, marketing, and cross-functional teams.

Requirements

• 2+ years of experience in sales or customer service roles.
• University degree or college diploma in Business, Marketing, or an equivalent field.
• Strong analytical, relationship-building, negotiation, verbal, and written communication skills.
• Organized, resilient, goal-oriented, and comfortable working under pressure and adapting to change.
• Proficiency in Microsoft Office and familiarity with social media tools such as LinkedIn and Twitter.
• English and Spanish proficiency is strongly preferred.

Nice to have

• Experience using Salesforce or another CRM system.
• Understanding of lead generation, follow-up, tracking, and funnel processes.
• Experience with lead prospecting software or chatbot monitoring.

Culture & Benefits

• Hybrid-flexible work with occasional in-person attendance based on team and department needs, typically weekly to monthly.
• Generous time-off policies and competitive compensation.
• Healthcare and retirement benefits.
• Volunteer opportunities, recognition programs, employee committees, and resource groups.
• Commitment to continuous learning, inclusion, accessibility, and employee development.

Hiring process

• Employment offers are contingent on satisfactory completion of a background check.
• Accommodation is available throughout the hiring process upon request.