Fraud Support Associate I (Fintech)

Location: Milwaukee, Wisconsin, United States; hybrid schedule with onsite work 3 days per week

Salary: $17.51 per hour

Company

hirify.global is a fintech technology company providing products and services that support the global financial ecosystem.

What you will do

• Respond to consumer inquiries, primarily by phone, regarding banking activities.
• Verify activity on credit, debit, and prepaid cards with cardholders and issuers.
• Resolve customer questions using critical thinking and strong service skills.
• Meet quality, schedule-adherence, and performance standards after training.
• Participate in initiatives that improve department efficiency.
• Monitor changing fraud trends and, after mastering the role, mentor less experienced associates.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience.
• Previous call center experience; banking experience is preferred.
• Outstanding verbal and written customer service skills.
• Strong computer navigation and operation skills.
• Ability to work independently and in a team environment.

Culture & Benefits

• Full-time employment with an inclusive and diverse team environment.
• Training runs for four weeks from 8:00 AM to 4:45 PM CST or 9:00 AM to 5:45 PM EST.
• Regular schedule consists of an eight-hour shift between 7:00 AM and midnight, with non-consecutive days off.
• Medical, dental, and vision coverage.
• Professional and personal development resources, including opportunities to contribute to the community.

Hiring process

• This is an evergreen pipeline posting accepting expressions of interest on a rolling basis.
• Training is scheduled to start on Monday, August 17.
• US-based hires receiving a conditional offer must undergo a drug test.