Specialist, Bank Identified Fraud & Disputes Contact Center (Fraud)

Location: Omaha, Nebraska, United States. Six weeks of onsite training at hirify.global Tower from October 5 through November 13, 2026; remote work may become available after training and a 90-day probationary period if performance goals are met. Work location and onsite requirements may change based on business needs.

Salary: $20 per hour.

Company

hirify.global is a bank focused on serving customers, employees, and communities while providing financial products and services.

What you will do

• Create customer-identified fraud and dispute case files while meeting quality and productivity standards.
• Handle a high volume of inbound phone calls regarding disputed debit and credit card transactions.
• Ask and answer questions, gather fraud details, and provide concise, logical information to customers.
• Follow association, federal, and bank requirements when documenting cases.
• Adjust communication to different customer styles and maintain professional working relationships.
• Follow attendance requirements and contribute to team communication and guidance when appropriate.

Requirements

• High school diploma or equivalent experience.
• Previous customer service experience.
• Working knowledge of Microsoft Office.
• Strong attention to detail, accuracy, multitasking, problem-solving, decision-making, and organizational skills.
• Excellent oral and written communication, typing, and reading comprehension skills.
• Unrestricted authorization to work in the United States without current or future sponsorship.

Nice to have

• Previous remote-work experience.
• Contact center or call center experience.
• Previous banking experience.

Culture & Benefits

• Supportive environment with ongoing training and development.
• Medical, dental, and vision insurance.
• 401(k) with matching contributions.
• Paid time-off programs, health savings account, and dependent care benefits.
• Tuition assistance, growth opportunities, and short- and long-term disability insurance.
• Remote work opportunities after training and successful completion of performance requirements.