Bilingual Member Services Representative (English/Spanish)

Location: Remote, USA; applicants must be authorized to work for any employer in the U.S. Full-time availability is required during Monday–Saturday contact center operating hours, 9:00am–8:00pm EST.

Salary: $21 per hour for the temporary assignment.

Company

hirify.global is a digital health company applying AI Digital Twin technology to metabolic health, using data from devices and member inputs to help improve chronic conditions such as type 2 diabetes and obesity.

What you will do

• Serve as the first point of contact for current and prospective members and provide warm, professional, white-glove support.
• Resolve member needs end to end in a single interaction whenever possible.
• Answer eligibility and benefits questions, verify eligibility, and guide members through enrollment.
• Schedule care team, sensor activation, and laboratory visits, including rescheduling when needed.
• Support device setup and troubleshoot sensor syncing, replacements, supplies, and kit ordering issues.
• Document interactions in Salesforce, Zendesk, and Talkdesk while maintaining HIPAA and regulatory compliance.

Requirements

• 1–2 years of experience in a healthcare contact center or similar member-facing healthcare support role is strongly preferred.
• Warm, clear phone presence, active listening, empathy, patience, dependability, and schedule adherence.
• Ability to learn and use multiple technical platforms; Salesforce, Zendesk, or Talkdesk experience is a plus.
• Ability to work full time during contact center operating hours and participate in training, coaching, and quality programs.
• Professional remote workspace, high-speed internet, and reliable phone service required.
• Spanish-speaking bilingual ability is strongly preferred. U.S. work authorization is required; visa sponsorship is not available.

Nice to have

• Healthcare contact center experience involving enrollment, benefits, or care navigation.
• Experience with Salesforce, Zendesk, or Talkdesk.
• Bilingual English/Spanish communication skills.

Culture & Benefits

• Remote work within a global team.
• Temporary full-time assignment with potential evaluation for permanent full-time conversion after the initial 90 days.
• Benefits upon conversion include equity participation, unlimited vacation with manager approval, and paid parental leave.
• Upon conversion: employer-sponsored healthcare, dental, and vision coverage, with HSA and FSA options.
• 401(k) retirement savings plan upon conversion.