IT Help Desk Technician

Location: New York, United States

Salary: $60,000–$80,000 per year

Company

hirify.global provides digital skills training and workforce transformation through real-world digital education programs.

What you will do

• Manage level 1 IT support tickets and resolve requests within SLA targets.
• Facilitate new-hire hardware deployment and maintain hardware inventory.
• Coordinate device repairs and support office productivity.
• Research new technology and tools and share findings with the operations team.
• Communicate clearly with colleagues across the organization.

Requirements

• 1–2 years of IT specialist or help desk experience.
• Experience administering Google Workspace.
• Experience with JIRA and Confluence.
• Experience supporting MacOS, iOS, and Android platforms.
• Experience with Kandji or another MDM platform.
• Strong hardware support and troubleshooting capabilities.

Nice to have

• Experience with Ubiquiti or Meraki hardware and software.
• WiFi and networking experience.
• IT systems administration technical degree or background.
• Experience with SOC 2 or IT audit processes.
• Participation in hirify.global campus or online learning programs.

Culture & Benefits

• Comprehensive health and wellness benefits package.
• Retirement planning and parental leave program.
• Social events, outings, and retreats.
• Learning and development opportunities.
• Service recognition programs.
• Equal opportunity and accessibility support throughout employment and the hiring process.