Client Support Specialist (Fintech)

Location: New York City, United States; onsite daily. Candidates located in or open to relocating to New York City may apply. Select roles may be based in Boston, but this role is explicitly listed for New York City.

Salary: $95K–$110K annually, plus equity.

Company

hirify.global is a Series B fintech company providing a platform that standardizes data, documents, and insights for managing private investments.

What you will do

• Troubleshoot and resolve client inquiries through email and instant messaging, escalating issues when appropriate.
• Handle complex and high-priority escalations with Operations and Engineering.
• Investigate user-reported issues and collaborate with Engineering to identify and resolve bugs.
• Own inbound inquiries, provide timely updates, and ensure open issues reach resolution.
• Maintain training materials and internal documentation as products and processes change.
• Turn recurring client friction into actionable feedback and mentor Associates and Senior Associates.

Requirements

• 2–5 years of experience in a client-facing or support role, preferably in B2B, fintech, SaaS, or startup environments.
• Experience in a senior support or team lead capacity with readiness to take ownership beyond an individual workload.
• Strong written and verbal communication skills, including the ability to explain complex topics clearly.
• Excellent problem-solving, troubleshooting, customer service, and follow-through skills.
• Interest in becoming a product expert and learning about fintech, investing, and alternative assets.
• Ability to work onsite daily in the New York City office or relocate to the listed location.

Nice to have

• Previous exposure to private investments.

Culture & Benefits

• Collaborative, in-person environment with strong team support and camaraderie.
• High-impact work with responsibility from the first day.
• Opportunity to contribute to product direction and platform growth.
• Office at 199 Water Street in New York City.
• Lunch provided in the office.