Technical Support Engineer - CT (Semiconductor)

Location: North Phoenix (Deer Valley), United States; typically working within an office setting and providing support remotely and on-site

Company

hirify.global develops and supports equipment and software used in semiconductor manufacturing.

What you will do

• Provide technical support to customers remotely and on-site, resolving moderately complex equipment and software issues.
• Assist with equipment and software installation, configuration, maintenance, testing, and evaluation.
• Deliver technical training to customers and internal teams.
• Analyze equipment data to monitor tool performance and provide input on technical solutions.
• Maintain accurate service records, prepare reports, and provide timely updates to clients.
• Promote safety, quality, risk awareness, and corporate social responsibility in daily operations.

Requirements

• Bachelor’s degree in Engineering or a related field, or a high school diploma or equivalent with at least 8 years of relevant experience.
• At least 2 years of relevant experience in technical equipment support, maintenance, or a similar role.
• Semiconductor knowledge or experience is required.
• Intermediate knowledge of equipment troubleshooting techniques and methodologies.
• Strong problem-solving, customer service, communication, organizational, documentation, and reporting skills.
• Ability to prioritize safety and quality and clearly explain technical concepts to customers.

Nice to have

• Photolithography experience.

Culture & Benefits

• Work in an office environment that may be noisy and distracting.
• Support a culture focused on safety, quality, and continuous improvement.
• Reasonable accommodations are available for qualified individuals with disabilities.