Technical Support Engineer (Semiconductor)

Location: Santa Clara, CA, United States; travel required 25% of the time; relocation is not eligible.

Salary: $110,500–$152,000 per year

Company

hirify.global develops materials science and engineering solutions for semiconductor chips and advanced displays.

What you will do

• Provide technical support for a customer account, covering escalations, fleet performance, system installations, improvement programs, and upgrades.
• Act as the technical escalation point between customers, field engineers, technicians, product support, and internal divisions.
• Support alpha and beta sites with the installation, operation, calibration, servicing, and testing of new hardware, software, and processes.
• Review engineering change orders and ensure fixes are supported by appropriate data and field communication.
• Generate and present system performance metrics, including MTBF, MTBI, availability, process data, and I/W spending analysis.
• Create, review, and present technical documentation, system upgrade plans, support plans, CENs, and BKMs, and ensure implementation in the field.

Requirements

• Conceptual and practical expertise in the relevant technical discipline, with basic knowledge of related disciplines.
• Knowledge of best practices and how the discipline integrates with other business areas.
• Ability to solve complex problems, analyze multiple information sources, and apply sound judgment.
• Ability to explain difficult or sensitive technical information and build consensus.
• Ability to support colleagues with less experience and lead small projects.
• Ability to work in Santa Clara, California, and travel approximately 25% of the time.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Comprehensive employee benefits supporting health and wellbeing.
• Potential eligibility for bonus compensation and stock awards, as applicable.
• Regular employment with equal opportunity protections.