Technical Product Support Engineer (Semiconductor)

Location: Santa Clara, CA, United States

Salary: $110,500.00–$152,000.00 per year

Company

Global leader in materials engineering solutions and equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Provide technical support for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
• Act as the field escalation point between customers and internal divisions, supporting engineers, technicians, and product support personnel with diagnosis, troubleshooting, repair, and debugging.
• Support alpha sites and beta sites during the installation, operation, calibration, servicing, and testing of new hardware, software, and processes.
• Initiate and review ECOs, verify that data supports proposed fixes, and communicate updates to field teams.
• Generate and present system performance data, including MTBF, MTBI, availability, process data, and I/W spending analysis.
• Create, review, and present documentation covering technical improvements, system upgrades, support plans, CENs, and BKMs, and ensure field implementation.

Requirements

• Conceptual and practical expertise in the relevant discipline, with basic knowledge of related disciplines.
• Knowledge of best practices and how the area integrates with other functions, as well as awareness of competitive factors in the market.
• Ability to solve complex problems, assess multiple sources of information, and develop new perspectives on existing solutions.
• Ability to explain difficult or sensitive information and build consensus.
• Ability to act as a resource for less-experienced colleagues and potentially lead small projects with manageable risks and resource requirements.
• Ability to support customer, operational, project, and service activities across related teams within broad guidelines and policies.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Comprehensive benefits package supporting employee health and wellbeing.
• Selected candidates may be eligible for bonus compensation and stock awards.
• Full-time regular employment.
• Relocation eligibility is not available for this position.