Technical Product Support Engineer (Semiconductor Manufacturing)

Location: Santa Clara, CA, United States

Salary: $110,500–$152,000 per year

Company

hirify.global designs, builds, and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Provide technical support for a specific customer, covering escalations, fleet performance, system installations, upgrades, and improvement programs.
• Act as the field escalation focal point between customers and internal divisions, supporting engineers and technicians diagnosing, troubleshooting, repairing, and debugging equipment.
• Support alpha-site engineering activities involving installation, operation, calibration, servicing, and testing of new hardware, processes, and software designs.
• Support beta-site activities for new hardware, software, and processes on customer equipment.
• Review engineering change orders and communicate validated fixes and follow-up actions to field teams.
• Generate system performance reports covering MTBF, MTBI, availability, process data, and input/output spending analysis.

Requirements

• Conceptual and practical expertise in the relevant technical discipline.
• Basic knowledge of related technical disciplines and how functions integrate with one another.
• Ability to solve complex problems by analyzing information from multiple sources and applying sound judgment.
• Ability to explain difficult or sensitive technical information and build consensus.
• Ability to support documentation, system improvements, upgrades, and customer-facing implementation plans.
• Relocation is not available for this position.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Health and wellbeing programs with support at work and at home.
• Comprehensive employee benefits package.
• Potential eligibility for bonus and stock award programs, where applicable.
• Regular interaction with customer, field, engineering, and product support teams.