Strategic Account Manager (Robotics)

Location: San Francisco, CA, United States

Company

hirify.global builds general-purpose robots for homes, workplaces, factories, farms, and other environments.

What you will do

• Coordinate all account workstreams across qualification, sales, deployment, contracts, legal, finance, and expansion.
• Run daily customer communications, maintain response SLAs, schedule meetings and site visits, prepare executives, and escalate decisions when needed.
• Maintain the CRM as the account system of record, including stakeholder maps, open threads, commitments, and timelines.
• Identify delivery and capacity risks early and coordinate Product, Operations, Finance, and Legal owners to resolve them.
• Expand enterprise relationships through additional sites, production lines, robots, and use cases in partnership with founders, Solution Architects, and Customer Success.
• Use internal AI agents, CRM automation, and workflow experiments to reduce low-level coordination and follow-up work.

Requirements

• 5+ years of experience in strategic account management, sales, customer success, technical program or project management, or business development and partnerships.
• Experience at a robotics, deep-tech, enterprise hardware, or enterprise AI vendor.
• Track record owning complex, high-stakes enterprise relationships and coordinating engineering, product, legal, finance, and multiple customer stakeholders.
• Exceptional organization and written communication, with strong judgment about prioritization and escalation.
• Comfort supporting founders and executives in VIP customer relationships.
• Active, practical use of AI agents and AI tooling, including running experiments and partnering with AI Engineers; coding is not required.

Nice to have

• Domain expertise or a network in automotive, aerospace, electronics, semiconductors, or medical devices.
• Experience in or alongside industrial environments such as manufacturing plants.
• Familiarity with systems integrators, multi-stakeholder enterprise accounts, CRM automation, and operations tooling.
• Experience managing a marquee account or a focused portfolio across multiple customers.
• Japanese or Korean fluency, or experience bridging US and Asia business cultures and time zones.

Culture & Benefits

• Work with a team combining technical expertise, creative vision, humility, and collaboration.
• Competitive total compensation including salary, annual cash bonus, and company equity.
• Company-subsidized insurance programs and a 401(k) with company match.
• Flexible paid time off and daily lunch.
• Equal opportunity employment and participation in E-Verify after an offer is made.