7 часов назад
Strategic Account Manager (Robotics)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Strategic Account Manager (Robotics): Managing strategic enterprise customer relationships and driving renewals, upsells, account expansion, and long-term customer value with an accent on executive stakeholder engagement, customer success metrics, and portfolio growth. Focus on developing structured account strategies, improving adoption and retention, and identifying revenue growth opportunities in collaboration with Pre-Sales, Product, and Customer Support.
Location: Hybrid in Munich or Metzingen / Riederich, Germany
Company
develops robotics technology and aims to establish itself as a leading global robotics company.
What you will do
- Own strategic relationships with key enterprise customers and act as the primary contact for C-level and VP stakeholders.
- Drive renewals, upselling, account expansion, customer adoption, and revenue growth.
- Develop structured, long-term account strategies and tailored customer success plans.
- Monitor customer satisfaction, retention, Net Revenue Retention (NRR), health scores, and portfolio growth.
- Collaborate with Pre-Sales, Product, and Customer Support to ensure customer success and long-term partnerships.
Requirements
- 4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries.
- Proven experience managing and growing strategic customer accounts, including renewals, upselling, and account expansion.
- Familiarity with NRR, customer health scores, adoption tracking, and structured account management methodologies.
- Strong stakeholder management skills with the ability to engage senior decision-makers.
- Strong cross-functional collaboration, project management, data-driven portfolio management, and commercial skills.
- Proactive, customer-centric ownership mentality.
Culture & Benefits
- Full-time employment in a hybrid work environment.
- Cross-functional collaboration across Pre-Sales, Product, and Customer Support.
- Opportunity to contribute to the growth of a global robotics company.
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