Account Coordinator (Retirement Sponsor Support)

Location: Denver, Colorado, United States — hybrid, with approximately 2–3 office days per week. hirify.global also has offices in San Francisco and New York City; approved non-office work requires a secure, reliable internet connection.

Salary: $21.80–$24.52 per hour, with amounts varying by location.

Company

hirify.global provides payroll, health insurance, 401(k), and HR solutions for more than 500,000 small businesses.

What you will do

• Serve as the first point of contact for B2B plan sponsors and employers through phone and email.
• Manage inbound support queues, prioritize urgent issues, and meet quality and response-time benchmarks.
• Collaborate with Product, Engineering, and Sales to troubleshoot issues and improve customer outcomes.
• Identify customer feedback patterns and provide actionable insights for product and process improvements.
• Use Talkdesk, Salesforce, Slack, Google Suite, Confluence, Jira, and AI tools while handling sensitive information.
• Escalate complex cases strategically and guide them through resolution with empathy and active listening.

Requirements

• At least 2 years of customer service or contact center experience.
• At least 2 years of delivering customer support by phone and email.
• Experience with customer experience platforms such as Salesforce, Zendesk, Intercom, Freshdesk, or similar tools.
• Strong problem-solving, communication, ownership, adaptability, and multitasking skills.
• Ability to identify customer feedback trends and translate them into internal improvements.
• Curiosity about financial services and professional, respectful communication across customer and internal channels.

Nice to have

• Experience in B2B SaaS.
• Experience in payroll, employee benefits, or HR technology.

Culture & Benefits

• Full-time employees receive base pay, benefits, and RSU equity.
• AI tools are integrated into daily work, with expectations to build role-relevant AI fluency.
• Hybrid employees work from the office on designated days and need reliable internet for non-office days.
• hirify.global promotes inclusive hiring and provides reasonable accommodations during the application process.