Enterprise Customer Success Manager

Location: Fully remote within the United States

Company

hirify.global provides an AI-powered engagement platform for higher education, K-12, and nonprofit organizations, supporting student, alumni, and donor relationships.

What you will do

• Manage a portfolio of high-value enterprise higher education accounts.
• Drive customer satisfaction, product adoption, retention, renewals, and expansion.
• Deliver quarterly business reviews, success plans, and strategic customer check-ins.
• Monitor health scores and engagement metrics to identify risks, champions, and expansion opportunities.
• Guide customers through adoption and business reviews while managing executive relationships.
• Collaborate cross-functionally to resolve customer issues and document account activity.

Requirements

• 3+ years of B2B SaaS customer success experience.
• Experience engaging executive stakeholders and building strong customer relationships.
• Strong communication, negotiation, strategic thinking, and planning skills.
• Ability to manage multiple priorities while maintaining a strong customer focus.
• Experience with digital engagement platforms, CRM systems, or customer success software such as Gainsight.
• Comfort using customer segmentation, data analysis, and playbooks to guide decisions.

Nice to have

• Experience in EdTech or higher education.
• Experience working with AI platforms, dashboards, and reporting.

Culture & Benefits

• Purpose-driven environment focused on innovation, excellence, and measurable impact.
• Flexible time off.
• Employer-matched retirement plans.
• Competitive benefits and a supportive work environment.
• Inclusive and accessible recruitment process with accommodations available upon request.