Korean Customer Support Agent (Bench Team)

Location: Bellevue, Washington, United States; hybrid with two days per week required in the Bellevue office. Weekend and holiday coverage may be required, and schedules may change based on operational needs.

Salary: $23.00–$25.50 USD per hour for candidates based in Washington State. Starting pay is determined by experience, skills, and internal equity.

Company

Technology solutions firm connecting strategy and execution across AI, cloud, data, product development, and emerging technology.

What you will do

• Provide fast, accurate, and personalized customer support through tickets and multiple communication channels.
• Research, troubleshoot, investigate, and resolve customer, account-related, and escalated issues within the approved scope.
• Meet service-level agreements, client standards, productivity targets, quality requirements, and customer-satisfaction goals.
• Use knowledge bases, troubleshooting procedures, desktop tools, and multiple support systems to diagnose issues and achieve first-contact resolution.
• Create and update knowledge-base articles, identify recurring concerns, and coordinate with internal teams on resolutions.
• Support escalated-account workflows, agent onboarding, additional ticket queues, and customer-experience initiatives as assigned.

Requirements

• At least one year of customer-service experience or equivalent relevant experience.
• Associate degree or equivalent combination of education and relevant experience.
• Written fluency in Korean and English.
• Strong written communication, customer-service, interpersonal, organizational, critical-thinking, research, and problem-solving skills.
• Experience working with computers, Microsoft Office or related productivity software, and multiple support systems.
• Ability to perform initial troubleshooting of common computer and network issues, work independently, manage deadlines, and remain professional in stressful situations.

Nice to have

• Bachelor’s degree.
• Knowledge of or interest in online gaming.
• Experience with account-related support tickets, ticketing systems, or customer-support platforms.
• Ability to troubleshoot account-related issues independently and collaboratively.

Culture & Benefits

• Hybrid work arrangement with additional flexibility under the work-from-home policy and business needs.
• Medical, dental, and vision coverage for eligible employees.
• Flexible Spending Account and 401(k) retirement plan.
• Competitive paid time off and parental leave.
• Professional growth and development opportunities.
• Paid coverage may be limited during peak business periods to maintain customer support.