Customer Advocate

Location: United States; hybrid work with remote location type

Salary: $20.77–$25.96 per hour

Company

hirify.global provides a coaching and human transformation platform supported by AI-enabled workflows.

What you will do

• Support customers through their use of the hirify.global platform via email, live chat, tickets, and phone.
• Resolve questions, complex needs, escalations, and repeated issues with empathy, clear communication, and proactive follow-up.
• Craft responses and interventions that support coaches, customers, and customer success.
• Collaborate with cross-functional teams and communicate customer needs, product feedback, and experience insights.
• Guide and educate other support agents while helping improve support processes.
• Use AI assistants such as ChatGPT and Claude to draft communications, summarize information, and automate repetitive tasks.

Requirements

• 3–5 years of experience delivering customer service and support directly to consumers in a fast-changing product and policy environment.
• Strong customer service, collaboration, relationship-building, analytical, and creative problem-solving skills.
• Excellent written and verbal communication, with the ability to communicate with engineers, coaches, members, and other audiences.
• Empathetic, clear, and positive communication when handling difficult customer situations.
• Highly organized, detail-oriented, and able to manage multiple tasks while investigating systems and processes.
• Experience with Zendesk, Confluence, Jira, Stripe, and Slack.

Nice to have

• 1–2 years of experience in sales, retail, or direct-to-consumer e-commerce.

Culture & Benefits

• hirify.global coaching for the employee and a friend or family member.
• Medical, dental, and vision insurance.
• Flexible paid time off, federal and statutory holidays, four Inner Workdays, and five Volunteer Days.
• Learning and Development stipend plus company-wide Summer and Winter breaks.
• Charitable contribution selected by the employee and 401(k) self-contribution.
• AI-forward environment focused on continuous learning and AI-augmented work.