Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and growing relationships with existing customers for a digital health platform with an accent on consultative sales and revenue expansion. Focus on driving customer retention, navigating complex multi-stakeholder sales cycles, and achieving growth targets within the behavioral health sector.

Location: Must be based in the US

Salary: $150,000–$170,000 per year

Company

hirify.global is a mission-driven startup focused on delivering effective behavioral care through data, measurement, and personalization to support clinicians.

What you will do

• Manage and grow a book of business with significant ARR expansion responsibility.
• Drive customer retention, adoption, and long-term account health.
• Navigate multi-stakeholder sales cycles spanning clinical, operational, and billing audiences.
• Sell new products, modules, and features aligned to customer needs.
• Own renewals end-to-end, including contract and pricing discussions.
• Collaborate with internal teams to resolve issues and deliver platform improvements.

Requirements

• Must be based in the US
• 5+ years of experience in Account Management, Sales, or Customer Growth within a SaaS environment.
• Proven track record of expanding revenue within an existing customer base.
• Strong consultative selling and discovery skills.
• Experience managing accounts within multi-party commercial structures.
• Proficiency with CRM tools like SFDC or Gong.

Nice to have

• Experience in digital health, health tech, or healthcare SaaS.
• Understanding of healthcare workflows or regulated environments.

Culture & Benefits

• Fully remote work environment.
• Generous health benefits and 401(k) plan with 4% match.
• Significant equity participation.
• Flexible PTO plus additional mental health days.
• Opportunity to shape technology that improves behavioral health outcomes.