Account Manager (US, Remote)

Location: US; fully remote work environment

Salary: $150,000–$170,000 per year

Company

hirify.global builds a digital health SaaS platform powered by Polaris AI to help behavioral health, hospice, home health, and other community-based care teams reduce administrative burden, protect revenue and compliance, and deliver more proactive care.

What you will do

• Manage and grow a customer book with significant ARR expansion responsibility.
• Drive customer retention, platform adoption, long-term account health, and net revenue retention.
• Sell new products, modules, features, and expansions aligned with customer needs and outcomes.
• Own expansion opportunities and renewals end-to-end, including contract and pricing discussions.
• Navigate multi-stakeholder sales cycles across clinical, operational, and RCM or billing audiences.
• Collaborate with Product, CS Operations, Support, and Implementation to resolve issues and deliver improvements.

Requirements

• 5+ years of experience in Account Management, Sales, or Customer Growth within a SaaS environment.
• Proven success expanding revenue within an existing customer base.
• Strong consultative selling, discovery, communication, presentation, and relationship-building skills.
• Experience managing pipelines, forecasting expansion revenue, and using CRM tools such as SFDC and Gong.
• Experience with channel partnerships, group purchasing agreements, or similar multi-party commercial structures.
• Ability to analyze usage data and outcomes to inform expansion and retention strategy.

Nice to have

• Experience in digital health, health tech, or healthcare SaaS.
• Familiarity with healthcare workflows or regulated environments.

Culture & Benefits

• Startup environment focused on improving the effectiveness of therapy and community-based care.
• Health and well-being benefits, mental healthcare support, and life and AD&D insurance.
• Equity, a company-sponsored retirement plan, and a 401(k) match of up to 4%.
• Generous PTO, additional mental health days, and family planning coverage.
• Domestic conference budget, annual learning and development stipend, and remote work stipend.
• Employee resource groups, team-driven celebrations, and global business travel insurance.