Customer Success Manager (Fintech)

Location: Shanghai, China; hybrid workplace

Company

hirify.global operates a global payments platform serving PSPs, marketplaces, and merchants through a diverse international team.

What you will do

• Own day-to-day operational requests and act as the primary contact for an assigned client portfolio.
• Manage client configurations, settings, billing parameters, and the onboarding and optimization of local and alternative payment methods.
• Coordinate payment incidents with global technical teams and implement preventative operational improvements and automations.
• Generate portfolio reports, analyze transaction volumes, conversion rates, disputes, and anomalies, and present data-driven quarterly business reviews.
• Guide clients on chargebacks, fraud ratios, dispute mitigation, payment scheme rules, and local compliance requirements.
• Collaborate with Account Management, Technical Account Management, Business Analytics, Partnerships, Support, Risk, AML, Compliance, product, and engineering teams.

Requirements

• Native or professional fluency in Mandarin and English, written and spoken, including presentations to local clients and asynchronous collaboration with global teams.
• 2–3 years of experience in customer success, operations, or technical account management.
• Experience in payments, fintech, or e-commerce is preferred.
• Comfort engaging with engineering and product teams about APIs, processing flows, and technical errors.
• Strong active listening, clarification, and communication skills for handling complex requirements.

Culture & Benefits

• People-first, high-trust environment with autonomy and end-to-end ownership.
• Exposure to meaningful challenges, broad responsibilities, and continuous learning.
• Respectful collaboration with colleagues across more than 50 nationalities and 10+ global locations.
• Permanent full-time employment in a hybrid workplace.