Customer Operation Manager (Fintech)

Location: Hong Kong, Hong Kong; workplace: on-site

Company

hirify.global is a fintech company developing payment solutions for brick-and-mortar businesses across multiple regions.

What you will do

• Act as the main point of contact for customer inquiries and issues, providing timely solutions.
• Manage customer onboarding, including setup and technical implementation support.
• Conduct customer training and create educational materials.
• Maintain documentation of customer interactions and operational workflows.
• Collaborate with cross-functional teams to optimize processes and improve customer satisfaction.
• Analyze customer feedback and trends while supporting compliance and client relationship growth.

Requirements

• Experience in customer operations, client success, account management, fintech, or payment processing.
• Excellent communication and interpersonal skills for working with diverse clients and internal teams.
• Strong analytical, problem-solving, organizational, and attention-to-detail skills.
• Ability to manage multiple priorities in a fast-paced environment and collaborate across time zones and cultures.
• Familiarity with HubSpot, Intercom, Microsoft Office, or Google Workspace.
• Commitment to exceptional customer service and continuous improvement.

Culture & Benefits

• Medical and dental health insurance.
• Work from a new office space in Admiralty.
• Career growth opportunities in leadership and strategy.
• Collaborative and inclusive working environment.
• Competitive performance bonus.