Senior Manager, Customer Success (Fintech)

Location: Beijing, China; Hong Kong; Kuala Lumpur, Malaysia; Shanghai, China; Shenzhen, China; Singapore, Singapore; Taipei, Taiwan

Company

hirify.global provides payment infrastructure, APIs, eCommerce integrations, KYC solutions, and fraud prevention tools for businesses across Southeast Asia, Greater China, and LATAM.

What you will do

• Own a portfolio of Chinese-speaking enterprise accounts throughout the post-go-live customer lifecycle.
• Drive product adoption, retention, upsell, cross-sell, and new use cases in partnership with Account Management and Sales.
• Advise senior technical and business stakeholders on product usage, payment optimisation, and growth opportunities.
• Lead solutioning discussions for new use cases with Product and Engineering teams.
• Monitor payment success rates, transaction volume growth, product adoption, risks, issues, and escalations.
• Coordinate with Product, Engineering, Risk, and Commercial teams while supporting Customer Success playbooks, segmentation, operational improvements, and team development.

Requirements

• 8–10 years of experience in Customer Success, Technical Account Management, or related client-facing roles in B2B SaaS, fintech, or payments.
• Experience managing and growing enterprise accounts through adoption, retention, expansion, and revenue outcomes.
• Strong commercial, problem-solving, analytical, product, and technical skills, including understanding of APIs, integrations, and payment flows.
• Ability to influence VP and C-level stakeholders across technical and business functions and lead complex client engagements independently.
• Business proficiency in English and Mandarin is required to support Greater China clients.
• Experience working cross-functionally with Sales, Product, Engineering, and Operations teams.

Nice to have

• Experience in payments, fintech, or financial infrastructure in high-growth or global environments.
• Experience managing enterprise clients in Mainland China, Taiwan, or Hong Kong.
• Background in consulting, solution engineering, or strategic account management.
• Experience with data analysis, performance optimisation, customer success playbooks, segmentation, or multi-market client environments.

Culture & Benefits

• Fast-paced, high-growth environment focused on building advanced payment infrastructure.
• Cross-functional collaboration across Product, Engineering, Risk, Commercial, and Operations.
• Opportunity to work with enterprise clients across multiple Asian markets.