Customer Success Manager (Fintech)

Location: Hong Kong; Kuala Lumpur, Malaysia; Singapore, Singapore; Taipei, Taiwan

Company

hirify.global provides payment infrastructure, APIs, eCommerce integrations, KYC solutions, fraud prevention, and disbursement services for businesses across Southeast Asia and expanding markets.

What you will do

• Own a portfolio of Chinese-speaking accounts across adoption, retention, and day-to-day account health.
• Understand client business models and payment flows to identify practical improvement opportunities.
• Act as the primary day-to-day contact for product usage questions and issue resolution.
• Support upsell, cross-sell, and new use-case opportunities with Account Management and Sales.
• Coordinate solutioning discussions with Product and Engineering for new use cases and integrations.
• Monitor payment success rates, adoption, risks, and other account metrics, escalating issues proactively.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or related client-facing roles in B2B SaaS, fintech, or payments.
• Knowledge of payments and alternative payment methods across Southeast Asia.
• Experience managing client accounts, including adoption, retention, and relationship management.
• Working understanding of technical products such as APIs, integrations, and payment flows.
• Business proficiency in English and Mandarin is required to support Greater China clients.
• Strong communication, problem-solving, proactive, detail-oriented, and cross-functional collaboration skills.

Nice to have

• Experience in payments, fintech, or financial infrastructure.
• Experience supporting clients in Mainland China, Taiwan, or Hong Kong.
• Exposure to multi-market or cross-border client environments.
• Familiarity with data analysis or reporting, such as transaction success rates.
• Interest in progressing into a senior Customer Success or Account Management role.

Culture & Benefits

• Fast-paced, high-growth environment focused on building payment rails across Southeast Asia.
• Cross-functional collaboration with Sales, Product, Engineering, Risk, Operations, and Commercial teams.
• Exposure to thousands of businesses, millions of monthly transactions, and multi-market payment use cases.