Senior Technical Account Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Technical Account Manager (Customer Support): Deliver technical success and manage complex customer relationships for Cloud contact center platform with an accent on cloud contact center technologies, escalation and risk management. Focus on building strong partnerships, driving platform adoption, and leading cross-functional efforts to ensure excellent customer experience.
Location: Paris, France
Company
empowers organizations worldwide with AI-powered customer experience orchestration software.
What you will do
- Serve as trusted technical resource for customers, providing product knowledge and best practices guidance.
- Collaborate with Customer Care and DevOps teams to resolve issues and support adoption.
- Build and maintain strong relationships with technical, business, and executive stakeholders.
- Lead operational reviews and provide tailored recommendations to meet customer needs.
- Act as liaison to Product Management for roadmap and feature prioritization discussions.
- Manage complex at-risk situations with cross-functional plans and continuous improvement initiatives.
Requirements
- Location: Must be based in France
- Fluent in French and English, both verbal and written
- Minimum 5 years experience in Customer Success, Contact Center Management, or Solutions Consulting.
- Strong knowledge of cloud contact center technologies including IP Telephony, Intelligent Routing, WFM, Reporting, IVR, and call flow setup.
- Technical background including AI/ML, network/OS administration, programming, database administration; Python scripting is a plus.
- Excellent communication, conflict management, escalation, and project management skills.
Culture & Benefits
- Work in a global, cross-functional team with a culture of empathy and collaboration.
- Flexible working hours to accommodate customer needs.
- Opportunities for innovation, continuous improvement, and leadership development.
- Supportive environment valuing accountability and proactive problem solving.
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