Senior Technical Account Manager (AI)

Location: Paris, France

Company

hirify.global provides hirify.global Cloud, an AI-powered experience orchestration platform connecting people, systems, data, and AI for enterprise customer and employee experiences.

What you will do

• Lead strategic, long-term engagements with enterprise customers using TAM playbooks, delivery frameworks, and engagement tools.
• Assess customer technology environments and deliver outcome-focused roadmaps, recommendations, and next steps.
• Provide solution guidance and best-practice reviews to improve hirify.global Cloud CX adoption and value realization.
• Manage customer plans, track progress, address risks, and drive actions to completion.
• Coordinate with Customer Success, Support, Professional Services, Sales, and other specialists to deliver measurable business outcomes.
• Share customer insights with product management and contribute knowledge and best practices to the global TAM community.

Requirements

• 5+ years of experience in technical account management, customer success, or enterprise SaaS.
• Experience engaging with enterprise customers and managing competing priorities.
• Knowledge of cloud fundamentals, including AWS or Azure.
• Experience with APIs and integrations, plus understanding of AI concepts and governance.
• Strong data-driven decision-making, project organization, proactive problem-solving, and continuous improvement skills.
• Fluent French and English required.

Culture & Benefits

• Flexible-first culture within a global TAM team focused on customer outcomes, continuous learning, and knowledge sharing.
• Professional development through mentorship, learning programs, leadership development, and education support.
• Additional hirify.global days off, including August Free Fridays and Diversity Day.
• Company Saving Plan, Group Retirement Saving, medical insurance, annual leave, paid volunteer time, and well-being resources.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews before the final steps.