Senior Technical Account Manager (AI)

TL;DR

Senior Technical Account Manager (AI): Driving technical success and value realization for enterprise customers using AI-powered CX platforms with an accent on platform optimization, adoption, and strategic alignment. Focus on building strong stakeholder relationships, identifying new AI use cases, and ensuring platform stability through proactive technical guidance.

Location: Paris, France

Company

hirify.global is a global leader in AI-powered Experience Orchestration, empowering organizations to deliver personalized customer and employee experiences at scale.

What you will do

• Act as a strategic advisor to enterprise customers, maximizing the value of their AI-driven CX platforms.
• Collaborate with internal teams and DevOps specialists to resolve technical issues and provide insights into customer needs.
• Identify new AI and orchestration use cases to drive platform adoption and business growth.
• Deliver training materials and present technical insights to various management levels.
• Ensure platform stability and mitigate risks through proactive monitoring and best practice recommendations.
• Translate complex business needs into actionable technical features and requirements.

Requirements

• Minimum 5 years of experience in Technical Account Management, Customer Success, or Solutions roles within Enterprise SaaS.
• Fluent French language skills are required.
• Relevant cloud certifications such as Azure Foundations or AWS Practitioner.
• Strong understanding of AI concepts, governance, compliance, and risk frameworks.
• Knowledge of APIs, integrations, and cloud architectures.
• Ability to interpret data, drive insights, and manage multiple projects effectively.

Culture & Benefits

• Comprehensive medical insurance and company saving plans.
• Additional days off including August Free Fridays and Diversity Day.
• Supportive environment that encourages independence and ownership.
• Opportunities to work with cutting-edge AI technology in a global team.
• Commitment to diversity, equity, and inclusion in the workplace.