Senior Technical Account Manager (AI)

Location: France

Company

hirify.global provides an AI-powered experience orchestration platform that connects people, systems, data, and AI for enterprise customer and employee experiences.

What you will do

• Partner with strategic enterprise customers to drive adoption and optimization of hirify.global Cloud CX.
• Build trusted relationships with business and technical stakeholders and understand their priorities and desired outcomes.
• Deliver technology assessments, roadmaps, solution guidance, and best-practice reviews.
• Create customer engagement plans, track progress, address risks, and drive actions to completion.
• Coordinate customer initiatives across Customer Success, Support, Professional Services, Sales, and specialist teams.
• Provide actionable customer feedback and use-case insights to product management.

Requirements

• 5+ years of experience in technical account management, customer success, or enterprise SaaS.
• Experience engaging with enterprise customers.
• Knowledge of cloud fundamentals, including AWS or Azure.
• Experience with APIs and integrations.
• Understanding of AI concepts and governance.
• Fluent French and English, with strong organization, communication, and data-driven decision-making skills.

Culture & Benefits

• Collaborative global TAM team focused on customer outcomes, continuous learning, and knowledge sharing.
• Professional development, mentorship, leadership development, and education support.
• Flexible-first working culture.
• Additional hirify.global days off, including August Free Fridays and Diversity Day.
• Company saving plan, group retirement saving, medical insurance, annual leave, and paid volunteer time.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews before the final steps.