Lead Customer Operations US

Location: Based in Seattle, USA; hybrid work arrangement

Company

hirify.global is a scale-up developing an AI-native SaaS platform for manufacturing intelligence, supply chain disruption management, and resource optimization.

What you will do

• Drive customer deployment projects end to end, tracking milestones, risks, satisfaction, and measurable business value.
• Build strategic relationships with Supply Chain Directors and senior stakeholders in complex industrial environments.
• Identify opportunities for adoption, improvement, expansion, and additional value creation.
• Mentor one Customer Operations Manager and establish delivery routines, knowledge sharing, and best practices.
• Support pre-sales meetings through tailored product demonstrations and value articulation.
• Collaborate with Customer Operations, Product, Engineering, and Sales, representing hirify.global at customer meetings and industry events.

Requirements

• 3–5+ years of experience in Customer Success, Operations, or Program Management within B2B SaaS.
• Experience leading complex customer deployments and delivering measurable business value.
• Understanding of supply chain operations and industrial processes.
• Strong analytical, data-driven, stakeholder management, and communication skills.
• Ability to navigate complex customer environments, manage escalations, and support pre-sales activities.
• Familiarity with HubSpot, Salesforce, Jira, Notion, or Asana, plus a high level of autonomy and ownership.

Nice to have

• Experience in industrial, aerospace, or manufacturing environments.

Culture & Benefits

• Hybrid work with remote flexibility and six weeks of Work from Anywhere.
• Competitive compensation with performance bonus and equity through stock options.
• Premium health, dental, and vision coverage, 401(k) with company match, PTO, and company holidays.
• Budget for conferences, courses, and professional learning.
• Collaborative, impact-driven culture with quarterly team events and exposure to aerospace and manufacturing customers.

Hiring process

• 30–45-minute HR screening interview.
• Hiring manager interview and product demo.
• On-site or online case study presentation followed by a fit interview.