Technical Account Manager (AI)

Location: France, Paris or France, Remote

Company

hirify.global provides an enterprise AI platform for designing, deploying, operating, and governing analytics, machine learning, and AI agents.

What you will do

• Partner with strategic clients and internal account teams to define priorities, engagement plans, milestones, deliverables, and risk mitigation actions.
• Act as the primary technical advisor for client teams across hirify.global architecture, deployment, operations, upgrades, security, data management, and compute resources.
• Support integrations, troubleshoot technical challenges, and advise on ML-Ops, monitoring, scaling, and advanced use cases such as edge computing and deep learning.
• Maintain centralized technical account information and contribute to account strategy, client feedback, and product feature requests.
• Improve Field Engineering effectiveness through documentation, process improvements, and knowledge sharing.
• Advise client technology leaders on complementary technologies and long-term technical strategy.

Requirements

• 7+ years of experience in a customer-facing technical role.
• Professional proficiency in French and English.
• Strong communication, client relationship, and pre- and post-sales engagement experience.
• Proficiency in Linux system administration and networking, plus experience with identity and access management tools such as LDAP, Kerberos, Active Directory, or IAM.
• Hands-on experience with AWS, Azure, or GCP and with the Kubernetes ecosystem, including setup, administration, troubleshooting, and tuning.
• Familiarity with the Hadoop and/or Spark ecosystems.

Nice to have

• Experience with Python and basic knowledge of Java.
• Data Science knowledge.
• Familiarity with ML-Ops practices and tools.

Culture & Benefits

• Work in an AI-focused environment centered on innovation, collaboration, and personal growth.
• Participate in a diverse and equal-opportunity workplace.
• Receive reasonable accommodation support during the recruitment process when needed.

Hiring process

• Initial call with Technical Recruiting, followed by a video interview with the TAM Hiring Manager.
• Complete a technical home assessment and discuss it with TAM team members.
• Participate in a customer-facing situational peer interview and a final interview with the VP of Field Engineering.