Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a territory of medium-value SMB accounts for the US region with an accent on retention, growth, and building long-term customer relationships. Focus on identifying upsell opportunities, understanding customer challenges, and driving revenue through strategic account planning and proactive engagement.

Location: Must be based in the Philippines (Remote)

Company

hirify.global is a fast-growing, PLG-focused startup specializing in business messaging solutions, now part of the Sinch AB group.

What you will do

• Manage day-to-day operations for a portfolio of SMB accounts to ensure retention and growth.
• Build trust and act as a strategic advisor to understand customer goals and challenges.
• Identify and secure opportunities to introduce new products from the hirify.global stack.
• Create and execute account plans to meet or exceed quarterly and annual revenue targets.
• Conduct regular check-ins and QBRs to mitigate risks and improve customer satisfaction.
• Provide actionable customer feedback to internal product and technology teams.

Requirements

• Must be based in the Philippines
• Proven experience in account management, sales, or customer success, ideally within SaaS or CPaaS.
• Strong solution-selling skills with the ability to communicate ROI and negotiate effectively.
• Proficiency in managing a tech stack including Salesforce, Intercom, and Slack.
• Excellent written and verbal communication skills for effective remote collaboration.
• Ability to manage an opportunity pipeline and forecast revenue accurately.

Culture & Benefits

• Competitive salary with a rewarding commission structure.
• Comprehensive health benefits or local equivalency.
• Generous time-off policy and birthday leave.
• Supportive work environment with coaching and career development opportunities.
• Subsidized gym memberships and a positive, fast-paced team culture.