Technical Account Manager - EMESA South (API/AI)

Location: Hybrid in London, Lille, or Paris; customer-site travel required one to two times per month

Company

A high-growth SaaS and infrastructure platform provider building API, event, and AI agent governance and security solutions.

What you will do

• Guide enterprise customers from contract signature to production in under six months through architecture guidance, best practices, and use-case design.
• Manage a tiered portfolio of enterprise accounts and prioritise effort across competing customer needs.
• Lead QBRs, release briefings, technical roadmaps, and value-realisation activities against customer ROI targets.
• Identify expansion and usage signals, support retention, and share opportunities with account teams.
• Represent customer needs to Product and Engineering through structured feature requests.
• Contribute demos, architecture designs, reusable assets, and enablement content to the wider field team.

Requirements

• Customer-facing technical experience at a SaaS or infrastructure vendor in a TAM, post-sales Solution Architect, Solution Engineer, or Professional Services role.
• Experience managing a portfolio of enterprise accounts and prioritising work under competing demands.
• Hands-on experience with APIs, integration, cloud-native platforms, and Docker and/or Kubernetes.
• Strong understanding of API security and IAM protocols, including OAuth2, OIDC, JWT, and SSO.
• Ability to communicate clearly with engineers and executives and build trusted advisory relationships.
• Willingness to travel to customer sites one to two times per month.

Nice to have

• Kafka or event-streaming experience.
• Exposure to LLM gateways, MCP, A2A, or agent identity and authorisation patterns.
• Scripting or development experience with Java or Python.
• Startup or scale-up experience.
• Additional European languages.

Culture & Benefits

• Hybrid work culture with hubs across regions.
• Medical coverage and pension or 401k programme options.
• Stock options, 25 days of holiday, and in-country national holidays.
• Mental health days, wellness allowance, and birthday leave.
• Professional development budget, quarterly team events, and an annual offsite.