Technical Account Manager (Spanish & Italian Speaker) (SaaS)

Location: Remote, London / United Kingdom

Company

hirify.global is hiring for its Customer Experience – FDE department.

What you will do

• Advise strategic customers on business and technology transformations, platform adoption, and measurable value realization.
• Lead solution design discussions covering integrations, data architecture, data flows, platform scalability, and architecture considerations.
• Facilitate complex technical and business decisions across diverse stakeholder groups and explain their business implications.
• Identify adoption risks and opportunities, develop mitigation strategies, and coach executive sponsors and business leaders through organizational change.
• Improve customer outcomes, retention, platform utilization, and annualized services growth by identifying expansion opportunities.
• Create and implement new customer success approaches, frameworks, and best practices.

Requirements

• Fluency in Spanish and Italian is required.
• Experience with strategic consulting, technical leadership, change management, and value realization.
• Ability to explain architecture concepts, integration patterns, data flows, and platform considerations.
• Ability to lead advanced solution design and facilitate technically complex decisions.
• Ability to influence executive and operational stakeholders and take ownership of customer outcomes.
• Experience identifying adoption risks, improving platform usage, and connecting product capabilities to business goals.

Culture & Benefits

• Remote workplace.
• Significant autonomy and executive exposure as the first EMEA hire.
• Direct impact on strategic customer outcomes and business growth.
• Full-time employment.