1 день назад
Technical Account Manager (AI)
150 000 - 165 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Account Manager (AI): Own enterprise customer outcomes from implementation and deployment through adoption, renewal, and expansion with an accent on technical account leadership, security operations, and cross-functional stakeholder alignment. Focus on translating a configurable AI security platform into measurable operational outcomes, solving complex deployment challenges, and driving customer programs through ambiguity.
Location: Remote, Los Angeles, United States; travel up to 30%.
Salary: $150,000–$165,000 base salary annually, plus equity and bonus.
Company
develops an AI-powered physical security platform that integrates security cameras and access control systems to support monitoring, threat assessment, response, and investigations.
What you will do
- Own customer outcomes from post-sale implementation through renewal, adoption, and expansion.
- Lead deployment, onboarding, testing, training, and operational rollout for enterprise customers.
- Define goals, success criteria, and measurable outcomes with security, IT, operations, and executive stakeholders.
- Build deep proficiency in the platform and guide customers in applying it to real-world environments.
- Break down ambiguous technical and operational problems, drive cross-functional alignment, and maintain program momentum.
- Capture customer feedback, identify expansion opportunities, and support product, process, and go-to-market improvements.
Requirements
- 7+ years of experience in Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar enterprise technology role.
- Experience managing multi-stakeholder enterprise programs or implementations.
- Ability to learn sophisticated, configurable technology and understand complex systems, teams, and workflows.
- Strong customer-facing communication, relationship-building, problem-solving, ownership, adaptability, and follow-through.
- Willingness to travel up to 30%.
Nice to have
- Experience with enterprise SaaS, security technology, or operationally complex environments.
- Exposure to networking, infrastructure, systems integration, or AI-driven products.
- Consulting, transformation, structured problem-solving, or executive communication experience.
Culture & Benefits
- Opportunity to work on a new category within the physical security industry.
- Stock options for regular full-time employees.
- Medical, dental, vision, life, EAP, legal services, and 401(k) benefits.
- Flexible time off, including a winter break for most roles depending on customer demand.
- Company-provided technology and opportunities to connect with colleagues.
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