Customer Success Manager – Mid-Market (Legal AI)

Location: Hybrid in Milan, Italy; 3 days per week in the Milan office, with client visits in Milan and Northern Italy.

Annual on-target compensation: €40,000–€60,000, plus an equity package.

Company

hirify.global is a legal AI platform used by thousands of legal professionals across Europe to make legal work faster, clearer, and more reliable.

What you will do

• Own a portfolio of mid-market Italian accounts from onboarding through ongoing outcomes, renewals, and expansion.
• Build relationships with law firms, in-house legal teams, companies, and key client stakeholders.
• Drive renewals, upsell opportunities, revenue growth, and product adoption across the portfolio.
• Run structured onboarding and follow-up cycles through remote and on-site client touchpoints.
• Share client feedback with Product, Marketing, and Operations while tracking account health through dashboards and KPIs.

Requirements

• 2–5 years of experience in Customer Success, Account Management, or another enterprise client-facing role.
• Experience managing multiple accounts and deals in the €10,000–€30,000 range.
• Commercial mindset and ability to influence stakeholders at different levels.
• Background in SaaS or technology.
• Proficiency with CRM and sales-support tools, including HubSpot and Notion.
• Native Italian and fluent English required.

Nice to have

• Legal or professional-services background.
• Additional European languages.

Culture & Benefits

• Purpose-driven teams combining innovation, rigor, curiosity, and discipline.
• Autonomy and opportunities to take responsibility and lead high-stakes projects.
• Comprehensive health insurance.
• €600 annual welfare budget and €7 per day in meal vouchers through Satispay.
• Performance bonuses, team retreats, and off-sites.