17 часов назад
Quantum Success Engineer
128 445 - 183 450$
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Quantum Success Engineer (Quantum Computing): Supporting users of IonQ’s quantum computing platform through onboarding, troubleshooting, implementation guidance, and technical enablement with an accent on translating between physics, computer science, and business domains. Focus on debugging platform usage, escalating customer issues, improving user-facing products, and developing documentation, training materials, and feature demonstrations.
Location: Remote in the US, or onsite/hybrid from one of ’s US offices. Travel up to 10%.
Salary: $128,445–$183,450 USD base compensation, plus bonus, equity, and benefits.
Company
develops integrated quantum computing, networking, sensing, and security solutions for customers and partners across multiple industries.
What you will do
- Become a subject matter expert in ’s user-facing quantum computing software, production systems, and ecosystem integrations.
- Answer user questions, troubleshoot incidents, investigate issues, and coordinate resolution with software and system operations teams.
- Provide technical guidance on platform administration, software integration, workflow orchestration, and related implementation topics.
- Lead customer onboarding sessions and create documentation, training materials, feature demonstrations, and other enablement content.
- Collect customer feedback and feature requests, identify technical blockers, and advocate for improvements to products.
- Support internal tools and metrics for monitoring customer usage and participate in customer engagements, conferences, and industry events.
Requirements
- MS in Physics, Computer Science, or a related technical field with a computational focus, or graduate-level training or equivalent hands-on experience in a computational or quantitative field.
- 5+ years of experience in technical customer-facing roles or equivalent, with a record of performance and goal achievement.
- Experience in user support, developer relations, solutions engineering, or another technical user-enablement role.
- Hands-on experience with Python and Jupyter Notebook, Google Colab, or similar platforms.
- Ability to communicate technical concepts to business stakeholders and technical experts across different domains.
- For this US technical role, employment is subject to US export-control and government-contract requirements, including verification of US Person status or applicable authorization.
Nice to have
- PhD in Physics, Computer Science, or a related computational technical field.
- Experience with quantum computing frameworks and SDKs such as Qiskit, Cirq, PennyLane, or CUDA-Q.
- Familiarity with quantum information science, applications, and algorithms.
- Experience with SaaS platforms, REST APIs, HPC systems, SQL, data science, or data analytics.
- Experience creating customer-facing technical content and presentations.
Culture & Benefits
- Autonomy-focused environment with an emphasis on productivity, respect, inclusion, and continuous learning.
- Comprehensive medical, dental, and vision plans.
- Matching 401(k), unlimited PTO, and paid holidays.
- Parental and adoption leave, legal insurance, and a home technology stipend.
- Opportunity to work with customers and technical teams in the quantum computing community.
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