Client Service Manager (FinTech)

Location: Berlin, Germany

Company

hirify.global is a digital investment and banking platform offering brokerage, wealth management, savings plans, loans, private equity, and exchange services across Europe.

What you will do

• Serve as the primary point of contact for customers and prospects via email and phone.
• Collaborate with other departments to resolve complex customer questions quickly and comprehensively.
• Build financial knowledge through internal training and self-directed learning.
• Use customer feedback to identify improvements to products and internal processes.

Requirements

• Degree in Business Administration, Economics, or a related field, or relevant commercial training, ideally in banking.
• At least one year of practical experience in banking, FinTech, or financial services.
• Strong experience supporting customers by phone, email, or in person.
• Affinity for capital market products and digital solutions.
• Strong ownership of the customer experience, reliability, independence, and teamwork in a fast-paced environment.
• Fluent German and English required.

Culture & Benefits

• Join an international, diverse, inclusive, and growing team.
• Use modern hardware and tools.
• Access internal knowledge-sharing sessions, career development sessions, and an individual education budget.
• Opportunity to work from abroad.
• Attractive compensation package and company pension scheme.
• Additional benefits include a Deutschland Jobticket contribution, PRIME+ Broker subscription, and discounted sports activities.

Hiring process

• The position is initially fixed-term for two years.