Hospitality Customer Experience

Location: Barcelona, Catalonia, Spain. Workplace: Hybrid.

Company

hirify.global is a Spanish hospitality and proptech startup providing fully furnished apartments for stays starting at one month.

What you will do

• Act as the main point of contact for guest-related cases and resolve issues quickly, empathetically, and effectively.
• Oversee the complete guest journey from check-in through post-checkout.
• Own the operational performance of an assigned apartment portfolio and proactively address risks.
• Analyze data, dashboards, and operational metrics to improve guest experience and efficiency.
• Lead post-case reviews and implement long-term solutions for recurring issues.
• Coordinate with Operations, Sales, Property Management, and Quality while monitoring budgets and operational KPIs.

Requirements

• 3–5 years of experience in hospitality, operations management, property management, or customer-facing roles.
• Analytical mindset and ability to solve problems using data.
• Experience owning KPIs and collaborating across teams.
• Excellent English and Spanish communication skills.
• Ability to manage multiple priorities independently in a dynamic environment.
• Experience with CRM or case management tools such as Zendesk, HubSpot, or Salesforce.

Nice to have

• French or Portuguese language skills.
• Experience delivering exceptional guest experiences in a hospitality environment.

Culture & Benefits

• Private health insurance with ALAN.
• Flexible remuneration through Payflow.
• Team-building activities and office events.
• Transportation card coverage for roles requiring work-related travel, subject to internal policy.
• Fruit, nutrition bars, coffee, tea, and popcorn at the office.
• International working environment, flexible culture, and no dress code.