Junior Customer Care Representative (Fintech)

Location: Milan, Italy. Hybrid work with three days per week in the office: Tuesday, Thursday, and one additional day of choice. Extra remote time may be requested.

Salary: Starting from €28,000 gross per annum, with final compensation tailored to experience and expertise.

Company

hirify.global is building a financial platform that enables users to pay, save, and invest.

What you will do

• Handle user requests primarily through email and ticketing systems such as Zendesk.
• Manage low- to medium-complexity tickets and maintain accurate categorization.
• Apply standard operating procedures and execute defined workflows.
• Support users through direct messages, social media interactions, and inbound or outbound calls as required.
• Collaborate with the team, Team Lead, and Quality team while escalating complex issues appropriately.
• Complete approximately 17 days of onboarding followed by ongoing mentoring with an assigned buddy.

Requirements

• Positive attitude, growth mindset, and strong coachability.
• Curiosity, resilience, stress resistance, and adaptability in a fast-paced environment.
• Empathy and strong communication skills focused on efficient user problem-solving.
• Ability to work effectively in a team and apply constructive feedback.
• Ability to work in a hybrid setup with three office days per week in Milan.

Nice to have

• Previous experience with ticketing systems such as Zendesk.
• Experience managing digital customer communications.

Culture & Benefits

• Private insurance for employees and families, psychological support, and mental health workshops.
• Stock Option Plan and meal vouchers.
• Professional development programs, internal mobility, and language courses.
• Unlimited PTO, flexible working hours, and hybrid working.
• Enhanced parental leave and additional leave for child sickness.
• Relocation support may be available when moving countries.