Remote Junior Account Manager (Italian Speaker) (Fintech)

Location: Remote from Portugal, Greece, Poland, Romania, Montenegro, Italy, Hungary, Bulgaria, Azerbaijan, Estonia, Cyprus, Serbia, Slovenia, Turkey, or Uzbekistan

Compensation: Base salary plus quarterly commission.

Company

hirify.global is a European fintech startup headquartered in Amsterdam, developing an all-in-one financial B2B platform with banking, accounting, financial management, invoicing, and AI-enabled accounting features.

What you will do

• Manage a portfolio of business customers and build trusted relationships through proactive conversations.
• Review customer activity and identify inactivity, churn risk, service issues, and opportunities for increased product usage.
• Help customers adopt more hirify.global products and make hirify.global their primary business account.
• Own customer issues from initial contact through coordination with Customer Care, Operations, Product, Risk, Sales, and AI teams.
• Prepare for customer conversations by reviewing business context, previous interactions, account activity, and relevant opportunities.
• Share customer feedback with Product and other internal teams to improve products and processes.

Requirements

• Previous experience in Account Management, Customer Success, Customer Care, Business Development, or Sales.
• Excellent communication skills and confidence speaking with customers by phone.
• Strong relationship-building skills, commercial awareness, curiosity, and a proactive approach.
• Strong organisation and follow-up skills with the ability to manage multiple customer relationships.
• Native-level Italian, German, or French for the supported market, plus fluent English.

Culture & Benefits

• Remote freelance work is available from the listed locations, with office hubs across Europe.
• Collaborative, inclusive, and fast-paced environment with ownership and freedom to challenge existing approaches.
• Quarterly objectives focused on customer outcomes, with performance rewarded through a quarterly commission scheme.
• Eligible employees can participate in the Employee Stock Option Plan.
• Work & Swim programme with remote work from Cyprus and complimentary accommodation for a limited period.