Lead Client Experience Manager (Healthcare Media)

Location: Hybrid role based in the New York City area; in-person client or team meetings 1–3 times per week and approximately 25–30% travel, including regular NYC metro travel and occasional national travel.

Salary: $230,000–$270,000 annually, inclusive of base salary and variable incentive.

Company

hirify.global provides a SaaS platform that digitizes healthcare appointment check-in and helps healthcare organizations engage patients, improve efficiency, optimize staffing, and enhance clinical care.

What you will do

• Develop new and existing business across pharmaceutical and agency accounts by identifying revenue opportunities and building trusted client relationships.
• Own the full deal cycle, including capabilities presentations, proposals, RFP responses, revisions, sell-in, and contracting.
• Partner with analytics, creative, strategy, and research teams to create tailored proposals and client-ready recommendations.
• Serve as the primary account contact, present campaign performance, support renewals, and maintain accurate Salesforce records and pipeline data.
• Deliver product demos and presentations while representing client priorities in cross-functional discussions.
• Lead and develop a high-performing sales-focused team.

Requirements

• Bachelor’s degree and 8+ years of account or client-facing experience in digital media, creative or media agencies, healthcare publishing, or digital advertising.
• Healthcare experience is required; pharmaceutical agency or media experience is strongly preferred.
• Experience leading a team of at least 2–3 direct reports.
• Deep understanding of agency structures, internal dynamics, and operating pace.
• Fluency in digital media measurement, brand performance, campaign insights, and turning data into client-ready recommendations.
• Strong PowerPoint skills and confidence presenting to both day-to-day buyers and senior leadership.

Culture & Benefits

• Remote work and home office expense reimbursement, with this role requiring regular in-person client and team engagement in the NYC area.
• Flexible PTO and 8 company holidays.
• Monthly reimbursement for cell phone, internet, and wellness expenses.
• Paid parental leave, insurance coverage for employees and pets, and continuing education and professional certification reimbursement.
• Inclusive workplace with employee resource groups, professional development, and growth opportunities.