Customer Success Manager (AppSec)

Location: United States - Remote

Company

hirify.global provides an agentic application security platform that helps development, security, and engineering teams understand and manage software risk through deep code analysis.

What you will do

• Own a portfolio of enterprise accounts from onboarding through renewal and expansion.
• Drive adoption and measurable value realization by connecting the platform to customer security outcomes.
• Lead executive business reviews and success planning with CISOs, AppSec leaders, and security engineers.
• Partner with Sales to identify expansion opportunities and with Solutions Engineering on technical questions, integrations, and deployments.
• Guide customers in managing risks from AI coding assistants and autonomous agents across the SDLC.
• Promote agentic capabilities such as AutoFix Agent and Guardian Agent, while identifying account risks and preventing churn.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Technical Account Management.
• Experience managing enterprise accounts with demonstrated retention and expansion results.
• Strong familiarity with the SDLC and developer tooling, including SCM, CI/CD, ticketing systems, and container environments.
• Ability to communicate effectively with engineers and executives and align multiple stakeholders.
• Experience in application security or DevSecOps is preferred.

Nice to have

• Experience with AppSec tools such as SAST, SCA, DAST, or secrets detection.

Culture & Benefits

• Customer-first approach focused on measurable business outcomes.
• High standards and a continuous-improvement mindset.
• Collaborative OneTeam culture with collective ownership and no silos.
• Strong accountability, integrity, and follow-through.