Customer Success Manager, Top Accounts (AI)

Location: San Francisco, CA or Seattle, WA; hybrid, with staff expected to work from an office at least 25% of the time.

Annual salary: $200,000–$320,000 USD

Company

Anthropic develops reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Build strategic relationships with decision-makers in complex, matrixed enterprise organizations and identify optimization and expansion opportunities.
• Advise customers on Anthropic products, including the API, Claude Code, and Cowork, using technical expertise to guide solution selection and adoption.
• Own customer operations across the lifecycle, including account assessments, success plans, operational health reviews, and Quarterly Business Reviews.
• Discover new Claude use cases across departments and workflows in partnership with customers, Sales, and Product.
• Develop change-management and enablement programs, including Train the Trainer initiatives and Centers of Excellence.
• Drive consumption planning, ROI analysis, adoption programs, and repeatable account-management motions across multiple business units.

Requirements

• 8+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, and/or Strategy Consulting.
• Experience working with F10 companies and executive stakeholders, including organization-wide change or adoption programs.
• Technical fluency in AI/ML concepts, the software development lifecycle, and implementation patterns for diverse stakeholders.
• Experience driving measurable outcomes within highly matrixed organizations with multiple business units.
• Strong cross-functional collaboration, communication, prioritization, and customer advocacy skills.
• Bachelor’s degree or equivalent education, training, or experience in a relevant field.

Nice to have

• Experience with established technology companies and C-suite-sponsored adoption programs involving thousands of users.
• Daily use of AI agents, skills, and tooling to automate workflows.
• Experience with Claude Code.

Culture & Benefits

• Collaborative environment focused on high-impact AI research and long-term AI safety.
• Competitive compensation with optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours and office-based collaboration.
• Visa sponsorship is available, although sponsorship cannot be guaranteed for every role or candidate; immigration counsel is provided.

Hiring process

• Applicants should review Anthropic’s guidance on using AI during the application process.
• Recruiters contact candidates from Anthropic email addresses or identify vetted recruiting agencies representing Anthropic.