Customer Success Manager, Top Accounts (AI)

Location: Boston, MA; San Francisco, CA; New York City, NY; Seattle, WA; or Washington, DC. Hybrid policy requires staff to work from one of the offices at least 25% of the time.

Annual salary: $200,000–$320,000 USD

Company

Anthropic is a public benefit corporation developing reliable, interpretable, and steerable AI systems.

What you will do

• Build strategic relationships with decision-makers at a major technology account and understand business, strategic, AI, and technical objectives.
• Advise customers on Anthropic products, including the API, Claude Code, and Cowork, and guide safe, sustainable adoption.
• Own customer operations across the lifecycle, including account assessments, success plans, and Quarterly Business Reviews.
• Identify new use cases and expansion opportunities across departments, teams, and workflows.
• Develop change management and organizational enablement programs, including Train the Trainer initiatives and Centers of Excellence.
• Drive consumption planning, ROI measurement, prioritization, and repeatable account-management motions.

Requirements

• 8+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, and/or Strategy Consulting.
• Experience working with Fortune 500 companies and executive stakeholders, ideally in established technology companies.
• Technical fluency in AI/ML concepts, the software development lifecycle, and implementation patterns.
• Experience driving organization-wide change or adoption programs across multiple functions and thousands of users.
• Demonstrated ability to drive measurable outcomes in a highly matrixed organization and collaborate cross-functionally.
• Bachelor’s degree or an equivalent combination of education, training, and experience in a relevant field.

Nice to have

• Experience building with AI daily and automating workflows with agents, skills, and tooling.
• Experience with Claude Code.

Culture & Benefits

• Flexible working hours and a collaborative office environment.
• Competitive compensation with optional equity donation matching.
• Generous vacation and parental leave.
• Visa sponsorship is available, with reasonable efforts and immigration-lawyer support for successful candidates.
• Collaborative research culture focused on trustworthy and steerable AI.