Senior Customer Success Manager (AI)

Location: Remote in Australia; Sydney

Salary: $155K–$165K per year, plus equity and bonus

Company

hirify.global develops AI-powered wildfire detection and intelligence using high-definition camera networks, software, satellite imagery, and other data sources to help fire professionals detect, respond to, and contain wildfires.

What you will do

• Own post-sale customer relationships across Australia from implementation and deployment through onboarding, adoption, account management, renewals, and expansion.
• Build trusted relationships with operational users, firefighters, emergency management personnel, executives, government leaders, and enterprise decision-makers.
• Coordinate Pano station deployments with Operations, Sales, customers, and local stakeholders.
• Design and deliver customer onboarding, training, and ongoing enablement.
• Monitor customer health and product adoption, identify risks and opportunities, and create actionable account plans.
• Help establish scalable Customer Success processes in Australia and provide customer and fire-community feedback to Product, Engineering, Operations, Sales, and leadership.

Requirements

• 8+ years of relevant experience in customer success, strategic account management, technology consulting, enterprise customer delivery, or a comparable customer-facing function.
• Experience independently managing complex, high-value customer relationships and working with both senior executives and operational stakeholders.
• Experience in fire services, bushfire management, emergency management, disaster response, forestry, public safety, or a related field is strongly preferred.
• Experience in SaaS, enterprise software, technology, or a similarly fast-moving environment.
• Strong executive presence, communication, facilitation, presentation, cross-functional leadership, and influencing skills.
• Bachelor’s degree or equivalent relevant professional experience; ability to travel approximately 20–30% to customer sites and Pano deployments.

Culture & Benefits

• Work remotely in Australia as part of a hybrid-remote team across North America and Australia.
• Collaborate with Australian Sales and global Customer Success leadership based in the United States.
• Work on technology supporting fire agencies, utilities, insurers, government organizations, and landowners.
• Regular full-time employment includes equity eligibility and benefits tailored to local market standards and statutory requirements.
• Potential benefits may include health coverage, retirement or pension contributions, and paid time off.