Customer Success Manager, GSI (AI)

Location: San Francisco, CA; Seattle, WA; New York City, NY; or Washington, DC. Hybrid policy requires staff to work from an Anthropic office at least 25% of the time.

Annual salary: $200,000–$265,000 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Build strategic relationships with enterprise decision-makers in Systems Integrator organizations and understand their business, technical, and AI objectives.
• Advise customers on Anthropic products, including the API, Claude Code, and Claude for Enterprise, and guide implementation and best practices.
• Plan and monitor consumption- and seat-based usage, identify underutilization, and develop optimization and expansion opportunities.
• Drive end-user adoption through change management, Train the Trainer programs, Centers of Excellence, and organizational enablement.
• Measure customer value through business outcomes, ROI, and impact metrics while identifying new use cases across departments and workflows.
• Own account and success plans, conduct Quarterly Business Reviews, represent the customer internally, and create scalable engagement playbooks.

Requirements

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
• Experience working with enterprise customers in Systems Integrator industries.
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
• Experience supporting both consumption-based and seat-based business models, including their expansion levers and success metrics.
• Proven ability to manage an account portfolio, build strong customer relationships, drive measurable outcomes, and collaborate cross-functionally.
• Bachelor’s degree or an equivalent combination of education, training, and experience in a relevant field.

Culture & Benefits

• Visa sponsorship is available, subject to role and candidate eligibility; immigration counsel is provided.
• Collaborative environment focused on high-impact AI research and responsible development.
• Competitive compensation with optional equity donation matching.
• Generous vacation and parental leave, flexible working hours, and office collaboration spaces.