Technical Customer Success Manager (AI Agent Security)

Location: Remote within the United States, supporting West Coast customers. Flexibility is required for meetings across multiple U.S. time zones, with approximately 20–30% travel for customer on-site engagements, strategic meetings, and company events.

Company

hirify.global provides an AI agent security platform for enterprise visibility, governance, detection, prevention, and response across SaaS, custom platforms, and end-user devices.

What you will do

• Own the technical and strategic success of complex enterprise accounts as the primary post-sale technical and executive-facing partner.
• Lead end-to-end onboarding, including discovery, training, risk assessment, solution design, configuration, integrations, and initial security posture setup.
• Advise customers on cybersecurity, application security, AI agent security, governance, policies, automations, and remediation.
• Coordinate complex engagements across customer stakeholders, Product, Engineering, Sales, Field Engineering, and technology platform teams.
• Run QBRs and executive strategic reviews covering risk posture, roadmap alignment, integration progress, platform usage, ROI, and expansion opportunities.
• Own technical escalations, translate enterprise requirements into success plans, and provide customer insights that influence the product roadmap.

Requirements

• Strong background in cybersecurity, application security, and governance frameworks.
• 4+ years of experience in customer-facing technical roles.
• Knowledge of security standards and frameworks such as OWASP and MITRE.
• Strong data analysis, communication, stakeholder management, and executive presentation skills.
• Experience leading customer journeys, QBRs, workshops, technical escalations, and cross-functional initiatives.
• Ability to travel approximately 20–30% and accommodate meetings across multiple U.S. time zones.

Nice to have

• Knowledge of low-code/no-code platforms, AI governance, and data protection.

Culture & Benefits

• Remote work arrangement within the United States.
• Ownership, direct feedback, high standards, urgency, and accountability.
• Cross-functional collaboration with Product, Engineering, Sales, and Field Engineering.
• Opportunity to contribute to the enterprise customer success model and best practices.

Hiring process

• Recruiter screen followed by a hiring manager interview.
• QBR presentation exercise covering customer status, technical priorities, risks, and next steps.
• Interviews with Sales Engineering leadership and the CRO or CEO.