Consumer Advocacy Response Team (Fintech)

Location: Lehi, Utah, United States. Hybrid work model with in-office attendance required on Tuesdays, Wednesdays, and Thursdays; remote placement is not considered. Time zone: Primarily MT. Monthly, quarterly, or as-needed travel to hirify.global offices or other locations may be required.

Salary: $22.50/hour.

Company

hirify.global, formerly LendingClub, develops consumer financial services focused on fairness, simplicity, mobile-first experiences, and helping members make financial progress.

What you will do

• Manage executive complaints and other escalated consumer concerns through timely and thoughtful resolution.
• Conduct outbound phone calls to understand concerns, explain next steps, and provide personalized support.
• Own complex cases from initial outreach through final resolution, including follow-ups and status updates.
• Partner with Operations, Product, Engineering, Compliance, and other teams to investigate issues and identify root causes.
• Maintain detailed case documentation that supports consistent service and compliance requirements.
• Identify recurring concerns and recommend improvements to processes, tools, and the member experience.

Requirements

• 1–3 years of experience in complaint resolution, escalations, customer or member advocacy, or a related customer-service role.
• High school diploma or GED equivalent.
• Confident verbal and written communication skills, with the ability to handle difficult conversations empathetically and professionally.
• Ability to independently manage complex cases, coordinate repeated follow-ups, and maintain ownership through resolution.
• Ability to build working relationships across Operations, Product, Engineering, and Compliance teams.
• In-person attendance in the Lehi office on Tuesdays, Wednesdays, and Thursdays is essential; remote placement is not considered.

Culture & Benefits

• Hybrid work environment with office-based collaboration.
• Medical, dental, and vision plans for employees and their families.
• 401(k) match and health and wellness programs.
• Flexible time-off policies for salaried employees.
• Up to 16 weeks of paid parental leave.
• Dedicated high-speed internet is required for any work performed from a home office, with a minimum of 100 Mbps download and 10 Mbps upload.

Hiring process

• Interviews may be recorded, transcribed, and summarized using AI tools for selected roles and locations.
• Candidates may opt out of recording, transcription, and summarization before scheduled interviews.