Investor Services Specialist (Fintech)

Location: New York City, NY or San Francisco, CA; hybrid work with office attendance at least two days per week

Salary: $125,000+ annually, plus benefits and equity

Company

hirify.global Asset Management operates USVC, an SEC-registered fund broadening retail investor access to venture capital and private technology companies.

What you will do

• Own email and phone support for self-directed investors.
• Support investor onboarding, including compliance intake escalations and KYC checks.
• Build and maintain agentic systems, automations, FAQs, help-center content, and other self-service tools.
• Manage communications about tender offer notices, NAV and statements, reinvestments, and 1099 tax support.
• Maintain CRM data and investor-record accuracy.
• Coordinate recurring investor issues with Product, Compliance, Marketing, the fund administrator, and the custodian.

Requirements

• 1–3 years of experience running investor or customer support operations in a retail investment platform, transfer agent, fund servicer, or consumer fintech.
• Experience working in a regulated environment.
• Clear and precise written communication with strong attention to detail.
• Experience turning recurring support volume into FAQs, macros, automations, or similar systems.
• Active use of AI to build operational leverage.
• Ability to work from the New York City or San Francisco office at least two days per week.

Culture & Benefits

• Competitive base salary, benefits, and equity package.
• Benefits designed to support personal and professional life.
• Work from hirify.global hubs in New York City and San Francisco.
• Equal opportunity workplace focused on diversity and inclusion.
• Opportunity to build a support function from the ground up as USVC grows.