Customer Support Representative (Fintech)

Location: Remote; available shifts are Thursday–Monday, 4:00 PM–12:00 AM ET

Salary: $23–$27 per hour

Company

hirify.global is a fintech platform modernizing trucking and logistics by providing fuel-management solutions for owner-operators and small fleets.

What you will do

• Support independent truckers through high-volume phone and customer support interactions.
• Troubleshoot issues in real time and keep customers informed throughout the resolution process.
• Provide empathetic, personal, and efficient customer experiences.
• Switch seamlessly between English and Spanish based on customer needs.
• Use Zendesk, Slack, and internal systems to manage support workflows.
• Collaborate with teammates across the company to solve problems and support customer success.

Requirements

• At least 2 years of experience in a remote customer support role, ideally in fintech or technology startup environments.
• Fluency in both English and Spanish is required.
• Experience with Zendesk or similar ticketing systems.
• Excellent verbal and written communication skills.
• Ability to multitask and work effectively in a fast-paced, high-call-volume environment.
• Availability for the listed Thursday–Monday ET shift.

Culture & Benefits

• Competitive hourly pay and equity.
• Multiple health benefit options, paid time off, and 401(k) matching.
• Three weeks of training with required equipment shipped to the employee.
• Collaborative, high-growth environment with career development support.
• Commuter benefits, lunches and snacks, and an annual company offsite.

Hiring process

• Selected applicants complete a short take-home assessment through TestGorilla.