Assistant Manager - Customer Success (Gurgaon)

Location: Gurgaon, India

Company

hirify.global is a mobility asset finance company building fleet and technology solutions for mobility platforms, including a Drive-to-Own vehicle financing product.

What you will do

• Lead, train, and manage Onboarding, Sales Executive, and Customer Success Executive teams.
• Monitor driver performance, conduct daily driver check-ins, and provide ongoing support.
• Resolve driver issues during transit and handle inbound and outbound driver calls.
• Conduct driver surveys, compile survey data, and use insights to improve operations.
• Maintain accountability for hirify.global vehicles and ensure drivers follow company rules and regulations.
• Track retention, churn, ticket resolution, supply hours, trip targets, and driver earnings improvement plans.

Requirements

• Degree in any discipline.
• 4+ years of experience in customer care or customer support roles within the fleet industry, preferably with four-wheel vehicles.
• Strong data-analytical capability and a data-driven approach.
• Proficiency with Microsoft Office Suite, especially Excel.
• Ability to manage people and strong attention to detail.
• Familiarity with customer success and CRM tools.

Culture & Benefits

• Collaborative, positive, curious, and engaged working environment.
• Focus on compassion, excellence, innovation, teamwork, trust, and ownership.
• Equal-opportunity workplace committed to diversity and inclusion.
• Opportunity to contribute to safer, more efficient mobility and expanded vehicle ownership access.

Hiring process

• Employment applications and information provided throughout the hiring process are reviewed for accuracy.
• Misrepresentation, falsification, or material omission may result in exclusion from consideration or termination after hiring.