Customer Success Manager (Fintech)

Customer Success Manager

Company

Eventus Systems, Inc.

Conditions

6 days agoSenior United States Remote Full Time Customer Support Jobs by Eventus Systems, Inc.

Eventus Systems, Inc. Eventus Systems, Inc. provides the Validus platform for multi-asset trade surveillance, market-risk controls, algorithmic-trading monitoring, and transaction monitoring. It serves banks, broker-dealers, digital-asset venues, exchanges, regulators, prediction markets, and proprietary trading firms. Series A Company intelligence Austin, USA Funding history Seed ($2.2M) Series A ($11M) Investors Coinbase Ventures gener8tor liveoak-venture-partners chimera-securities csa-partners Projects Frank AI AI Agent Validus Onchain Compliance and Investigations About Eventus Systems, Inc. Eventus Systems, Inc. is a financial-regulatory technology company offering Validus, a multi-asset platform for trade surveillance, market-risk controls, algorithmic-trading monitoring, and transaction monitoring. The platform provides customizable procedures, real-time alerts, investigative tools, reporting, automation, and data integration to help trading organizations identify market abuse, meet regulatory requirements, and manage operational risk. Eventus serves banks, broker-dealers and intermediaries, centralized digital-asset exchanges, market venues and regulators, prediction markets, and proprietary trading firms. View jobs by Eventus Systems, Inc.

Skills

Account Management Ai Capital Markets Customer Success Data Analysis Fintech Regulatory Compliance Saas Trade Surveillance

Candidate Availability

Remote · United States · Required Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will serve as a strategic partner for assigned clients, helping them gain maximum value from the Validus platform. You will lead customer check-ins, business reviews, and training; resolve escalations with internal teams; analyze usage trends; and identify retention, optimization, and expansion opportunities. You will also educate customers on relevant industry trends and represent the business at customer meetings and industry events.

Requirements

• Customer Success, Account Management, or Client Services experience in SaaS, fintech, or financial services
• Capital markets, trade surveillance, and regulatory compliance knowledge
• Technical problem-solving background
• AI-enabled Customer Success experience or ideas
• Data-driven customer engagement analysis
• Stakeholder communication
• Account management
• US financial-market and regulatory-requirements knowledge
• Occasional travel willingness

Responsibilities

• Act as the primary point of contact for assigned customers
• Build customer relationships that support satisfaction, retention, and advocacy
• Conduct customer check-ins, business reviews, and training sessions
• Escalate and help resolve client issues with Support, Sales, Product, and Engineering
• Analyze customer usage data to identify expansion opportunities and churn risks
• Educate customers on industry trends, regulatory requirements, and best practices
• Represent Eventus at industry events, conferences, and customer meetings

Benefits

• Fully remote work
• Health, dental, vision, and disability coverage
• Unlimited PTO
• Flexible work environment

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