Enterprise Customer Success Manager (SaaS)

Location: Sydney office, hybrid; includes incidental travel and site-based activations approximately once a month.

Compensation: OTE AU$180,000 including superannuation, consisting of a base salary of AU$162,000 and commission of AU$18,000.

Company

hirify.global builds SaaS software for construction, infrastructure, and industrial companies, including digital workflows for field teams.

What you will do

• Own a portfolio of enterprise customers as the primary point of contact across the customer journey.
• Recommend software configurations for use cases in heavy industries and support top-down implementations.
• Monitor account health, feature utilisation, adoption, retention, and churn risk, taking proactive action where needed.
• Identify expansion opportunities and collaborate with Account Managers on upsell activity.
• Capture customer information in Salesforce, Front, and Vitally; respond to NPS feedback and relay insights to Product.
• Help resolve support queries, escalate product issues, and build long-term customer relationships.

Requirements

• Experience in Customer Success with large clients or another customer-facing role, such as SaaS sales.
• Strong communication skills and comfort with transparency.
• Project management skills and the ability to organise a varied client portfolio and prioritise strategically.
• Experience with Microsoft and Google productivity tools, including Power BI, SharePoint, Excel, and G Suite.
• Experience with CRM platforms; Salesforce experience is preferred.
• Ability to work at a fast pace, handle substantial information, and support enterprise customers.

Nice to have

• Experience in construction, infrastructure, or other built-world industries.
• Demonstrated experience with top-down software implementations.

Culture & Benefits

• Transparent, high-velocity environment with autonomy and performance-based career development.
• Equity options and performance-based remuneration.
• 20 days of paid annual leave plus sick, carer’s, compassionate, and parental leave.
• Professional development budget, transparent career plans, and an Employee Assistance Program.
• Laptop and home-office setup budget, flexible remote and hybrid options, and the ability to work from anywhere for several weeks each year.
• Weekly catered lunches, global offsites, and Sydney headquarters facilities including a rooftop garden, wellness centre, showers, and cycle storage.